Terms of Service

1. Who we are

The Service at letsplayagig.com is operated by Localize.pl Agenor Hofmann-Delbor, ul. Włościańska 57/13, 70-021 Szczecin, Polish tax ID (NIP) 9551885714. You can reach us at info@koncertuj.com or by phone at +48 533 758 868.

The operator is established in the European Union. The GDPR applies to our processing. Mandatory consumer protections depend on the law applicable to your individual agreement and place of residence.

2. What the Service does

The Service lets bands plan tours and publish them, lets venues publish what they offer, and lets anyone browse both. Using it is free of charge for bands and venues, and no account is needed to browse.

The tour planner produces estimates. Fuel, beds, food and settlement figures are calculations from the numbers you enter and from reference rates that you can edit. They are not an offer, a quote or a guarantee of anything.

3. Ticketing in this version

For a linked external sale, the entire purchase is governed by the external seller's terms and privacy policy. For the UK pilot, your ticket contract is with the named organizer. The organizer is responsible for the event, the ticket price, UK taxes, customer receipts, cancellations, refunds, chargebacks and ticket-related complaints.

UK-pilot payments are direct charges on the organizer's connected Stripe account. Stripe deducts its processing fees and transfers an application fee from the organizer's proceeds to the Service operator. A full refund initiated through the Service returns the full amount paid to the buyer and also instructs Stripe to return the related application fee to the organizer. The organizer remains responsible if its Stripe balance is insufficient or a refund or dispute needs manual work.

After successful payment, the Service issues unique QR tickets and sends them by email. Ticket availability is limited, checkout reservations expire, and sales close before the event. Nothing in these terms limits mandatory consumer rights. Questions about the event or ticket contract go to the organizer; questions about the software can be sent to us.

Bands and venues remain responsible for external links they publish, including keeping them working and pointing at the right event.

4. Accounts

An account is for a band or for a venue. When you create one you confirm that you are at least 16 years old and that you are authorised to act for the band or venue you are registering.

Keep your password to yourself. Tell us if you think somebody else has access to your account.

5. Your content

You keep the rights to everything you upload — text, photos, logos, links. By publishing it here you allow us to display it within the Service and to include it where the Service is presented (for example a city page or a search result).

You are responsible for having the right to publish what you publish. Do not upload:

• material you do not have the rights to;
• somebody else's personal data without a basis for publishing it;
• content that is unlawful, misleading, or presents an event that does not exist.

We may remove content that breaks these rules, and will tell you why when we do.

You can report suspected illegal content through our electronic notice form. We acknowledge receipt, review notices without undue delay, and communicate a reasoned decision together with available redress options.

6. The venue directory

The directory contains venues that have no account here. Those entries are built from open data and confirmed against the venue's own website; we publish institutional contact details only. An entry does not mean the venue takes part in the Service, and each one says so.

If you represent a listed venue you can claim the entry and edit it, or have it removed immediately. See Where venue data comes from.

7. Availability and changes

The Service is provided as it is. We aim to keep it running but do not promise uninterrupted availability, and we may change or discontinue features.

If we make a material change to these terms, we will tell registered users by email at least 15 days before it takes effect. If you do not accept the change, you can delete your account before that date.

8. Liability

We are responsible for the Service itself, including processing orders and delivering tickets with reasonable care when the UK-pilot checkout is used. The organizer remains responsible as seller for the event and ticket contract. We are not responsible for what bands, venues or external ticket sellers do, subject always to liability that law does not allow us to exclude.

Nothing here limits liability that cannot be limited under the applicable law, including liability for death, personal injury, or intent and gross negligence, or your statutory rights as a consumer.

9. Ending the agreement

You can request permanent account deletion at any time from your panel. It is normally immediate. If an open complaint, content notice or security investigation concerns the account, deletion may require that process to be completed first. We retain only data that the law requires or that is necessary to establish, exercise or defend legal claims.

We may suspend or close an account that repeatedly breaks these terms, after telling you why.

10. Newsletter

Signing up is optional and free. We only add the address after you confirm it through the link sent by email within 48 hours. A city is optional and limits messages to tours that pass through that city.

The newsletter continues until you withdraw consent. Every message has an unsubscribe link; opening it and confirming the request ends the subscription immediately and free of charge.

11. Complaints and disputes

Write to info@koncertuj.com. We answer complaints about the Service within 14 days. A ticket-contract complaint for the UK pilot must be addressed to the organizer identified in the order; we will provide reasonable technical assistance and preserve the order record.

Consumers can find the competent alternative dispute resolution body through the European Commission's consumer redress information service. In Poland, information about consumer mediation and permanent consumer arbitration courts is available from UOKiK. Using ADR is voluntary unless mandatory law provides otherwise.

12. Governing law

Polish law applies, and the courts of Poland have jurisdiction. If you are a consumer, this does not deprive you of the protection of the mandatory rules of the country where you habitually live, and you may also bring proceedings there.